We use a UPS courier service to dispatch our goods within 2 working days from receiving an order, where possible we offer same day dispatch service. Any orders placed on a weekend will be dispatched on the following Monday (except bank holidays).
UPS require a signature on receipt otherwise the delivery driver will leave a card to arrange re-delivery and they now provide a delivery window when using their tracking service.
Please note customers are responsible for payment of any local customs charges/duties in the delivery country as these are out with our control.
Although we will do our best to deliver your order within a specified time, we cannot accept any responsibility for late deliveries due to circumstances beyond our control.
We want you to love your new Lovat Mill purchase, but If, for any reason, you are not entirely satisfied you can return it to us within 14 days. All we ask is that it is unused and still in the original packaging with any labels, swing tags, etc attached.
To return your order you must notify us in writing at firstname.lastname@example.org within 14 days of receipt stating your name, address, order number and reason for the return. After receiving our confirmation you can return the goods to us.
Lovat Mil reserves the right to refuse returns out with this time period.
Goods are returned at your own expense. We recommend that you obtain proof of posting and retain this until the refund has been processed.
Lovat Mill are not responsible for any lost returns or liable for any duties or custom charges incurred in returning products to us.
On receipt of the returned goods, we will refund to the original method of payment the full price paid for the items returned to us, providing they are found to be in a saleable condition.
Postage on returns, refunds and exchanges will not be refunded unless the item is defective.
If you have any problems with your purchase, we would be happy to help. Please email us at email@example.com
Nothing within these terms and conditions affects your statutory rights
A contract between you and Lovat Mill for the purchase of goods exists when we confirm your order via email. Your acceptance of this contract is deemed to take place when a confirmation email is sent.
This website, found under the www.lovatmill.com URL is operated by Hermitage Holdings Ltd trading as “Lovat Mill”. References to “we”, “us” and “our” shall be deemed to be references to Lovat Mill. References to “you”, and “your” shall be deemed to be references to any person placing an order via this website.
Lovat Mill prides itself on quality and therefore we work hard in keeping our website up to date and providing accurate information and excellent product photography. We know that quality fabric deserves to be touched and strive to give our customer this ‘touch’ sense in a digital format. We understand that due to technological limitations this is not always possible and on occasion there may be inaccuracies and typographical errors. It is your responsibility to evaluate these and we are always open to your feedback should you feel this necessary. Please email firstname.lastname@example.org. We reserve the right to control product availability due to the exclusive nature of many of our items.
Hermitage Holdings shall not be liable or responsible for any loss or damage caused by or arising from any user’s reliance on information obtained from or through this site. Nor shall Hermitage Holdings be liable or responsible for any loss or damage that results from the site’s interruption or unavailability at any time. Lovat Mill shall not be liable to you for any loss or damage including but not limited to economic loss, administrative/overhead costs, loss of profit (whether direct or indirect), business, contracts, revenues, goodwill, production and anticipated savings of any kind, save for death or personal injury that results directly from our negligence. Our liability to you in any other instance shall not exceed the value of the products ordered by you from us.
All materials on this site, and the site itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by Lovat Mill. Such materials include, but are not limited to, photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks.. All rights are reserved, worldwide.
You may not copy, download, modify, distribute or incorporate into any other work all, or any part, of the material available on this Site in any form except for the sole purpose of using this site or placing an order with Lovat Mill. Should you wish to use materials or information from this site, you must obtain prior written consent.
The terms and conditions and all contracts of this site are governed by the Law of Scotland. Only Scottish Courts will have jurisdiction to deal with disputes. All correspondence and discussions are required to be conducted in English.
Use of this site constitutes acceptance of our Terms & Conditions.
In addition to our normal Terms & Conditions we have the right to update with unique terms for special offers and discounts. These additional Terms will be updated when offers are advertised and shall remain on the site until the offer expires.